Date Effective: January, 2025
At NatuBurns, we strive to deliver your order as quickly and efficiently as possible.
All orders are processed within 24 to 48 hours of being placed. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
We offer Fast Shipping on all orders.
*Shipping charges for your order will be calculated and displayed at checkout (if applicable). Free Shipping promotions apply to select packages as advertised.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
NatuBurns is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
NatuBurns is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Please ensure you provide the correct shipping address. We are not responsible for orders sent to incorrect addresses provided by the customer.
If you have any questions about our Shipping Policy, please contact us:
Email: contact@natuburns.com
Address: 19655 E 35th Drive, Suite 100, Aurora, CO 80011, USA
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